0:00 So, how to deal with Difficult clients?  To answer this question, I will share the four lessons I learned when I had to face nightmare clients.

2:44 The first lesson I learned was the fact that every experience you have, whether bad or good ones will teach you a lesson.  So don’t shy away from negative experiences because they will teach you many things. 

4:00 The second thing I learned is that you should not take things personally. You need to maintain a professional relationship with your client.

6:08 Someone said that by failing to prepare, you are preparing to fail. So even if all you are encountering at the moment are good clients. It only takes one horrible client to make you want to just go to bed, sleep, and not think of anything related to business. Only one. So you need to prepare for that one person or one situation. 

8:37 That not everyone needs to be your client.  You need to be able to qualify your prospects and repel those who will not be a good one. 

9:00 At the heart of all of these four lessons are these two things: to have the proper mindset that you will have problematic clients even if you are the best coach or best service provider out there and second is to prepare in the eventuality that you cross paths with a problematic client.

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