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Kartra Landscape
  • I don't have a website, do I need to make this Privacy Policy?
    Yes. You need to have a privacy policy even if you only have a facebook page.
  • I don't collect information from minors, do I still need to put the provision on Minors?
    Yes. Again, you need to be very clear about your rules on collecting information from people and if you don't collect information from minors, you need to state this, plus a notice that if you find out that a minor submitted information on your website, you will delete it immediately.
  • I collect information from minors, is this prohibited?
    Most countries imposed a minimum age of a person before you collect and process their personal data. If you are collecting information from persons below the minimum age, just make sure that you have the parental consent. Under the US law COPPA for example, parents/guardians should have control over what you data and information you process for children under 13 years of age.
  • Can I use a PO Box for the address?
    This must be an address your clients can send written communications to. In countries where Impressum is in fact a requirement, a PO Box is not sufficient as mailing address.
  • I don't have any of the other details like UID, VAT Number etc.
    Just leave these details blank. At the minimum, you are required to put your company name, address, responsible person or authorized representative or owner, mobile number, email address and physical address. Again, transparency. Prove you are not a fly by night company.
  • I am just a freelancer. I don't have a registered company, do I still need an impressum?
    You have a duty to let people viewing your website know who owns the website. Hence, you need to publish company information or impressum on your website. Aren't you a bit bothered when you look at a website, you try to find where they are located and you can't find any information? It seems dubious isn't it?
  • I value my privacy, and I work from home, can I just hide my home address?
    The important thing is that you provide a physical address where mails and notices can be sent to you. Sometimes, deleting your house number will be fine. However, in most cases, this can be a recipe for disaster (a.k.a your mails getting lost). Suggestion: Rent a mailbox. It can cost a bit but it will give you the assurance that your home address will be kept confidential. Tip: If you are going to register your business in the commercial registry/company house/trade registries, the address you will provide will also be available in a public database. So it is best that you plan things in advance.
  • Can I update my Terms and Conditions even after someone bought my service/products?
    Yes you can! That is why there is a provision in your terms stating that can amend your terms anytimes. It is of course recommended that you provide the date of update and if you can, inform your clients and email list that you amended your Terms.
  • Is there anything I need to do so that I can enforce my Terms and Conditions?
    You need to have a way prove that your clients / or website visitors accepted your Terms and conditions. This applies to your Privacy Policy and Cookies Policy as well. Some examples of acceptance mechanisms you can use. Check-box Click to Agree Button Scroll and Accept: Instead of just reading, users need to scroll through the terms and conditions and actively indicate their agreement. Pop-up Confirmation: When people visit your website, a small window will appear asking them to confirm that they agree to the terms and conditions. They can click a button to accept. Email Confirmation: After someone signs up or registers on your website, you can send them an email asking them to click a link or button to confirm that they agree to the terms and conditions. Digital Signature: For more official agreements or important transactions, you can use a digital signature method where users electronically sign to show their agreement. This is like signing a document with a pen, but done digitally.
  • Why do I need to create the two extra pages for my social media accounts?
    Most social media platforms only allow one link You need to make that link count! The first page is for your offers. You don't want people to get lost when they are navigating your website. You want to direct them exactly where your offers or lead magnets are located. One of the buttons in the first page should go to your legals. Again, the idea is to make it easy for anyone to locate where your legal policies are. This will give you the leverage in case they say that they didn't read your policies. You can always say, "Hey, my policies are posted all over my accounts. You can easily see and read them."
  • In Facebook and Pinterest, why can't I use the "first page" I created where my offers are located?
    In Facebook and Pinterest, they specifically named the link Privacy Policy, so you need to use the link to your privacy policy and nothing else.
  • I don't want to post my legal policies on my socials. Is that ok?
    No. In Facebook for example, they will not allow you to run any ads without a proper privacy policy. These socail media platforms are getting stricter because they too were slapped with huge fines for not following privacy rules in the past. So they want to be compliant and they want you to comply as well.
  • I changed my website URL, can I use the same policies?
    If you changed your website but the processes are the same as your previous website, then all you have to do is to change your URL in all your policies and update provisions like your website host. This applies if you have a second website that works exactly the same way as the subject of your current policies. But, if you create a completely different website, with different processes, different payment gateways, different purpose why you are collecting information etc, then you need to re-do your policies.
  • Why do I have to revisit my policies yearly?
    Your business grows, your processes changes. You also add softwares and applications. All of these must be reflected on your policies. What your business is today will be different a year from now. So you need to revisit you policies and update as required.
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